Operata Release FAQ

Everything you need to know about the latest Operata features

6 articles in this collection
Written by John Mitchem

"Buffa" March 2021

CX Heartbeat

CX Heartbeat provides continuous assurance of your contact center service, measuring real-life Customer and Agent experience.

Written by John Mitchem
Updated over a week ago

CX Baseline

Quickly test and compare global and regional performance scores to inform architecture and baseline expected performance.

Written by John Mitchem
Updated over a week ago

Performance Testing

Manage change and transform with confidence by testing using real calls, on demand, at scale.

Written by John Mitchem
Updated over a week ago

"Aria" January 2021

Agent Experience Monitor

Capture environmental data - browser, hardware, network and noise. Empower agents to resolve issues in their control.

Written by John Mitchem
Updated over a week ago

Agent Experience Collector

A browser based data collector and agent messenger for alerting and reporting issues.

Written by John Mitchem
Updated over a week ago

Rapid Deployment Toolkit

No-code and low-code toolkit for flexible and rapid deployment of Operata.

Written by John Mitchem
Updated over a week ago