FAQ

Commonly asked questions, hints and tips to fix issues and get the most from Operata

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15 articles in this collection
Written by John Mitchem and Andy Scott
Common Questions

How do I generate of find an API Token

How to generate, view and revoke API Tokens
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Written by Andy Scott
Updated over a week ago

Amazon Connect - How can I report Agent interaction and hold Time?

Operata charges for Amazon Connect are based on the minutes of Agent interaction and hold time, here's how to find this detail.
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Written by Andy Scott
Updated today

Amazon Connect - what do softphone errors mean?

The AGENT STATUS dashboard sometimes reports softphone errors and Agent State issues, but what to they mean?
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Written by Andy Scott
Updated today

Why is MOS sometimes 0?

The GET THE DETAILS dashboard may show calls with a MOS of 0, here's some possible reasons why?
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Written by Andy Scott
Updated today

Agent IP and external IP addresses

How Operata finds the agentIPAddress, agentExternalIPAddress and agentISP
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Written by Andy Scott
Updated today

Teammate Roles

What feature access is provided at different Roles within Operata
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Written by Andy Scott
Updated over a week ago

Amazon Connect - Services used by Operata for monitoring

What customer managed AWS services, Network and PC capacity are needed by Operata and what are the estimated costs?
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Written by Andy Scott
Updated today

Amazon Connect - How do I find the Instance ARN?

Find it in two easy steps
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Written by John Mitchem
Updated today

What browsers do Operata support?

Let's get you up and running
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Written by John Mitchem
Updated over a week ago

How do I find my Operata Group ID?

We're here to help
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Written by John Mitchem
Updated today