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FAQ
FAQ
Commonly asked questions, hints and tips to fix issues and get the most from Operata
12 articles in this collection
Written by
John Mitchem
and
Andy Scott
Common Questions
Why is MOS sometimes 0?
The GET THE DETAILS dashboard may show calls with a MOS of 0, here's some possible reasons why?
Written by
Andy Scott
Updated over a week ago
Agent IP and external IP addresses
How Operata finds the agentIPAddress, agentExternalIPAddress and agentISP
Written by
Andy Scott
Updated over a week ago
Teammate Roles
What feature access is provided at different Roles within Operata
Written by
Andy Scott
Updated over a week ago
Services used by Operata
What customer managed AWS services, Network and PC capacity are needed by Operata and what are the estimated costs?
Written by
Andy Scott
Updated over a week ago
How do I find the Amazon Connect Instance ARN?
Find it in two easy steps
Written by
John Mitchem
Updated over a week ago
What browsers do Operata support?
Let's get you up and running
Written by
John Mitchem
Updated over a week ago
How do I find my Operata Group ID?
We're here to help
Written by
John Mitchem
Updated over a week ago
Get Operata working
What will Operata need to create my account?
How to find your Amazon Connect CCP Access URL
Written by
John Mitchem
Updated over a week ago
Which URLs will I need to whitelist so I can use Operata?
What you need to allow Operata on your network
Written by
John Mitchem
Updated over a week ago
How do I allow Operata to integrate with my Amazon Connect instance?
It's a simple change to make
Written by
Andy Scott
Updated over a week ago
Operata JS library integration
Integrating Operata Agent Experience Collector SDK with your CCP
Written by
John Mitchem
Updated over a week ago
Operata Agent Data Collection
Data collection not working? This guide will show you why.
Written by
Andy Scott
Updated over a week ago