FAQ

Commonly asked questions, hints and tips to fix issues and get the most from Operata

15 articles in this collection
Written by John Mitchem and Andy Scott

Common Questions

How do I generate of find an API Token

How to generate, view and revoke API Tokens

Written by Andy Scott
Updated over a week ago

How can I report Agent interaction and hold Time?

Operata charges for Amazon Connect are based on the minutes of Agent interaction and hold time, here's how to find this detail.

Written by Andy Scott
Updated over a week ago

What do the Softphone errors mean?

The AGENT STATUS dashboard sometimes reports softphone errors and Agent State issues, but what to they mean?

Written by Andy Scott
Updated over a week ago

Why is MOS sometimes 0?

The GET THE DETAILS dashboard may show calls with a MOS of 0, here's some possible reasons why?

Written by Andy Scott
Updated over a week ago

Agent IP and external IP addresses

How Operata finds the agentIPAddress, agentExternalIPAddress and agentISP

Written by Andy Scott
Updated over a week ago

Teammate Roles

What feature access is provided at different Roles within Operata

Written by Andy Scott
Updated over a week ago

Services used by Operata

What customer managed AWS services, Network and PC capacity are needed by Operata and what are the estimated costs?

Written by Andy Scott
Updated over a week ago

How do I find the Amazon Connect Instance ARN?

Find it in two easy steps

Written by John Mitchem
Updated over a week ago

What browsers do Operata support?

Let's get you up and running

Written by John Mitchem
Updated over a week ago

How do I find my Operata Group ID?

We're here to help

Written by John Mitchem
Updated over a week ago

Get Operata working

What will Operata need to create my account?

How to find your Amazon Connect CCP Access URL

Written by John Mitchem
Updated over a week ago

Which URLs will I need to whitelist so I can use Operata?

What you need to allow Operata on your network

Written by John Mitchem
Updated over a week ago

How do I allow Operata to integrate with my Amazon Connect instance?

It's a simple change to make

Written by Andy Scott
Updated over a week ago

Operata JS library integration

Integrating Operata Agent Experience Collector SDK with your CCP

Written by John Mitchem
Updated over a week ago

Get Operata agent data collection working.

Data collection not working? This guide will show you why.

Written by Andy Scott
Updated over a week ago