What is it?

CX Heartbeat provides continuous assurance of your contact center service, measuring real-life Customer and Agent experience.

End-to-end roundtrips test PSTN audio quality, true audio latency, CX & AX, WebRTC and Agent PC performance. Pinpoint quality degradation at every step of the journey.

Is it available on my Operata plan?

CX Heartbeat is available on the Operata Advanced and Enterprise plans.

How do I enable/disable this feature?

CX Heartbeat is a beta feature and can be enabled by your Operata representative.

Installation of the Heartbeat components is designed to be easily completed in <1hr.

I'd like to participate in the Beta. Who can I speak to?

You can chat with our support team or email support@operata.com

Where can I find more information?

You can read about the full Buffa release here:

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