Two levels of user (Teammate) access can be provisioned in Operata, Group Admin and Group User.
Details of the features accessible at each level are detailed in the table below.
Note:
Group Admin and Group User access levels cannot be different across groups.
Group Admin can create Teammates in any group they have access to
Feature | Group Admin | Group User |
View Dashboards | 🆗 | 🆗 |
Switch between Groups | 🆗 | 🆗 |
View Jabra Stats | 🆗 | 🆗 |
View History | 🆗 | 🆗 |
Create, edit and delete workflows | 🆗 | 🚫 |
Create, edit, run and delete Simulate campaigns | 🆗 | 🚫 |
Configs - Change Softphone Configuration (including log levels) | 🆗 | 🚫 |
Configs - Add/delete Simulate ‘whitelist’ numbers | 🆗 | 🚫 |
Configs - Create/delete API Token | 🆗 | 🚫 |
Add/Remove new Teammates (Group Admin or Group User) | 🆗 | 🚫 |