Two levels of user (Teammate) access can be provisioned in Operata, Group Admin and Group User.
Details of the features accessible at each level are detailed in the table below.
Note:
Group Admin and Group User access levels cannot be different across groups.
Changing a Teammates level in one Group, changes their access level for all Groups they are configured as members of.
Group Admin can create Teammates in any group they have access to.
Feature | Group Admin | Group User |
View Legacy Dashboards | π | π |
View Canvas Dashboards | π | π |
Create Canvas Dashboards | π | π |
Switch between Groups | π | π |
View History | π | π |
Create, edit and delete workflows | π | π« |
Create, edit, run and delete Simulate campaigns | π | π« |
Create, edit, run and delete Heartbeat tests | π | π« |
Configs - Change Softphone Configuration (including log levels) | π | π« |
Configs - Add/delete Simulate βwhitelistβ numbers | π | π« |
Configs - Create/delete API Token | π | π« |
Add/Remove new Teammates (Group Admin or Group User) | π | π« |