Two levels of user (Teammate) access can be provisioned in Operata, Group Admin and Group User.

Details of the features accessible at each level are detailed in the table below.

Note:

  • Group Admin and Group User access levels cannot be different across groups.

  • Group Admin can create Teammates in any group they have access to

Feature

Group Admin

Group User

View Dashboards

πŸ†—

πŸ†—

Switch between Groups

πŸ†—

πŸ†—

View Jabra Stats

πŸ†—

πŸ†—

View History

πŸ†—

πŸ†—

Create, edit and delete workflows

πŸ†—

🚫

Create, edit, run and delete Simulate campaigns

πŸ†—

🚫

Configs - Change Softphone Configuration (including log levels)

πŸ†—

🚫

Configs - Add/delete Simulate β€˜whitelist’ numbers

πŸ†—

🚫

Configs - Create/delete API Token

πŸ†—

🚫

Add/Remove new Teammates (Group Admin or Group User)

πŸ†—

🚫

Did this answer your question?