What is it?

Agent Experience Monitoring brings together enhanced data collection methods, a new browser extension deployment option, a simple agent messenger and an all-new dashboard.

More comprehensive data collection from agent hardware and environment.

No code browser extension and low code SDK options to ease deployment and management.

An agent messenger to capture agent reported issues and suggest self-help fixes.

All new insights and dashboards for Support teams to understand their CCaaS performance at the agent level.

Is it available on my Operata plan?

Yes! This is available on all new and existing Operata plans.

How do I enable/disable this feature?

Agent Experience Monitor is pre-enabled on your account. Enablement will vary depending on how you use Operata today, and what components you wish to enable.

Please refer to our installation & configuration docs for further information

I need some assistance. Who can I speak to?

You can chat with our support team or email support@operata.com

Where can I find more information?

You can read about the full Aria release here:

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