The AGENT STATUS dashboard captures whats happening at an Agent level, changes in agent state, softphone errors and even agent reported issues (where the Agents softphone customisation has this feature)

The Softphone errors and Agent reported issues Timeline shows a chronological view of softphone errors and Agent reported issues.

The filters below it can be used to narrow down on specific events or issues, The table reflects the time period and filters with option to Download to CSV.

The buttons below link to the AWS detail on both CCP Agent States and Softphone (CCP) Errors

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