To use the Operata hosted CCP using the link in the Deployment section of the platform, https://softphone.operata.io needs to be allowed to integrate with your Amazon Connect instance.

It's a simple change to make, and the Operata service won't work without it.


From the Amazon Console:

  • Select 'Application Integration'

  • Then '+ Add Origin'

  • Add https://softphone.operata.io as an 'Origin URL'

  • Select the 'Add' button to save and you are all set!

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