Before your friendly Operata representative can create your account, we will need your Amazon Connect CCP URL details.
Here's how to find the Connect CCP URL:
Log on to the AWS Console
Select Amazon Connect and you will see a list of all your Amazon Connect virtual contact center instances.
Copy the Access URL for the Instance to be monitored by Operata
It will look something like this
https://[instance name].awsapps.com/connect/login
https://[instance name].my.connect.aws/
See screenshot below.
